This guarantee applies to all RMD Bike Co products with the headquarters on UsĹ‚ugowa 17, BiaĹ‚ystok, 15-888 Poland. All RMD Bike Co products are guaranteed against defects in material or workmanship for a period of 24 months following the date of purchase, except for frames guaranteed for 12 months.
- Guarantee period begins with the date of purchase and lasts for 24 months (all products) / 12 months (frames).
- Guarantee is invalid unless filled in (the date of purchase, model, serial number). A receipt must be also attached.
- All RMD Bike Co parts are guaranteed against defects in material or workmanship.
- No warranty is granted in connection with faults resulting from improper installation and use, normal wear and tear, external influences or use of non-original replacement parts, changes in the construction made by a user and all types of scratches, lacquer and material flaws, dents, etc.
- Guarantee becomes void:
- if any repair work or other interventions are carried out by persons not belonging to our own service or to one authorised by us,
- if guarantee or receipt is lost (no duplicates),
- if any changes in construction or different alterations are introduced,
- in the case of improper use (different than the destination of a product),
- in the case of improper installation or influence of other components which may cause the damage of product.
- Guarantee is invalid unless a receipt is attached.
- Product shall be delivered along with guarantee and receipt to the headquarters of RMD Bike Co. or our agent. Any costs of delivery should be covered by a customer. If a complaint is accepted, however, the costs of delivery will be covered by RMD Bike Co.
- Each complaint is considered individually by RMD Bike Co within 14 days from the date of receipt of a product.
- A customer is entitled to replacement of a component only when it can not be repaired.
- The installation of our components must be carried out by a qualified person authorised by RMD Bike Co.
- The warranty is made only to an original owner of component and it shall remain in force only as long as the original owner retains ownership of RMD Bike Co. product.
- All RMD Bike Co. components are destined for extreme use. Because of the nature of the extreme sport, the company does not pledge responsibility for any damages resulting from the use of its products.
RMD Bike Co. products are under Crash Policy for the period of guarantee. All components damaged while riding may be replaced within 12 months from the date of purchase for 60 % of the original price.